How can we help?
Get help with combines, shooting analytics, player dashboards, AI insights, and subscriptions.
Account & Profiles
Creating athletes, managing multiple players, and switching profiles.
Combines & Leaderboards
Running events, stations, live rankings, and combine cards.
Subscriptions & Pro
Restore purchases, plan details, and Apple subscription management.
Fastest way to get support
When you message us, include your device model, iOS version, and a screenshot of the issue (if possible). That usually cuts resolution time in half.
FAQs
Quick answers to the most common questions. If you don't see what you need, contact us below.
How do I create a player profile?Toggle
Go to Profiles → Tap + → Enter player details (name, position, level). You can track multiple athletes under one account.
How do I run a combine with live leaderboards?Toggle
Open Combine → Select or create an event → Choose stations → Start event. Athletes can be added quickly and results update in real time.
How do I log shooting at game speed?Toggle
Open a shooting drill and use the quick-tap logger for makes/misses. CourtLab is designed to capture volume without interrupting practice.
Where can I see progress over time?Toggle
Open a player → Dashboard / Full Stats. You'll see trends, weekly activity, and performance snapshots that show improvement.
What is included in Pro?Toggle
Pro unlocks advanced insights (including AI-driven recommendations where available), deeper analytics, and premium tools depending on your plan.
How do I restore a purchase?Toggle
On iOS: open CourtLab → Settings → Restore Purchases. If it doesn't sync, ensure you're logged into the same Apple ID used to purchase.
How do I cancel a subscription?Toggle
Subscriptions are managed in your Apple ID settings: iPhone Settings → Apple ID → Subscriptions → CourtLab → Cancel.
How do I report a bug or request a feature?Toggle
Use the contact form below and include: device model, iOS version, and what you were doing when it happened (screenshots help).
Contact Support
Tell us what happened and we'll get back to you. The more detail you include, the faster we can help.
Send a message
This form uses your email client (no backend required).